.These Terms of Business represent an agreement between ONLY PLANTS, Jera Tratar, s.p. (hereinafter referred to as “ONLY PLANTS,” “we,” “us,” and similar derivatives) and you. The Terms of Business govern the conditions for using the website and online store at www.onlyplants.eu (hereinafter referred to as “the website” or “the online store”), your and our rights and obligations, as well as the content of the sales contract between you and us regarding the purchased items.
These Terms of Business bind you at the time you place an online order. Before placing your order, we will specifically inform you about the Terms of Business during the purchase process and ask you to confirm that you are familiar with them and agree to them.
Information about ONLY PLANTS
Company: ONLY PLANTS, retail flower shop, Jera Tratar, s.p.
Abbreviated name: ONLY PLANTS, Jera Tratar, s.p.
Headquarters: Ljubljana
Business address: Celovška cesta 181 C, 1000 Ljubljana
Registration number: 8952884000
Tax number and VAT identification number: SI23602481
We are a VAT payer.
Email address: Info@onlyplants.si
The online store is operated by ONLY PLANTS, which is also the provider of e-commerce services.
2. Offer and Prices of Items on the Website
The content of the website and the offer of items may change at any time due to the nature of online business. Prices of items may also change. Product images are symbolic. The nature of business on the World Wide Web is very dynamic, so it may happen that at the moment an order is placed, the product is unavailable for delivery. In this case, we will inform you about it.
All prices of items are in euros (EUR).
Certain items may be discounted. Discounted products will be clearly marked, showing both the regular price and the reduced price.
From time to time, we may offer various promotions and promotional codes for specific discounts on the website. You can apply the discount by entering the promotional code during the online purchase process (see point 3 below).
Items on the website are not intended for children, and their parts are not suitable for consumption.
We may limit the quantity of items you can purchase at once or within a specific period. You must not purchase items with the intent to resell them for profit; such resale or any other use for profit is prohibited. Any alteration, copying, or other imitation of items or other content on the website is also prohibited.
3. What is the Purchase Process on the Website?
1. Selecting Products and Cart: In the online store, select a product and click on the “Add to Cart” link. The system will display the contents of your cart on the right side with each added product. You can close the cart tab and continue shopping, or proceed to checkout by clicking the “Continue to Checkout” link.
2. Removing a Product from the Shopping Cart: If you made a mistake or changed your mind about the quantity of products, you can easily correct or remove a product by clicking on the cart icon in the upper right corner of the screen to view the cart’s contents. Adjust the quantity by entering the correct number and clicking the “Update Cart” button. Remove a product by simply clicking the X next to the item.
3. Redeeming a Discount Code: If you have a valid discount code, you can redeem it by entering it in the “Coupon Code” field and confirming by clicking the “Redeem Coupon” button. The corresponding discount will be applied to the product or order price.
4. Gift Wrapping: If you want to send a product as a gift, you can do so by clicking on the link provided in the green section titled “Would you like to send the package as a gift?”. Gift wrapping allows you to add a personal message to the product, and the invoice will only be sent to your email address.
5. Checkout: Continue the purchase process by clicking the “Proceed to Checkout” button. To complete the order, you must fill in the required fields:
Payer Information: You need to provide the necessary information required to confirm and finalize the order and for product delivery:
- If you are purchasing as a consumer: first name, last name, billing address, contact phone number, and email address;
- If you are purchasing as a company: tax number, company name, billing address, contact phone number, and email address. Consumer rights do not apply to such purchases.
If the delivery address differs from the buyer’s address, check the box “Deliver to a different address?” and enter the specific delivery address. If you want to add any notes to your order, please enter them below in the “Order Notes” section. In the next step “Your Order,” choose a delivery method or select personal pickup.
In the next step “Payment,” select the payment method. Before placing your order, you must indicate that you agree to the Terms of Business, which you can read by clicking the link.
6. Order Review: Before placing your order, all key order details will be visible on the screen in the “Your Order” step, so you can verify and correct them if necessary: the list of items you added to the shopping cart, item prices, shipping costs, and the total amount due. You can correct any mistakes regarding the desired items or their quantities by clicking the “Back to Cart” button to return to the shopping cart and make changes there. The system will also visibly alert you if you forget to fill in any required fields for the order or enter incorrect data.
7. Order Confirmation: The order will be placed when you click the “Confirm Purchase” button. If the order is successfully placed, a message “Thank you. Your order has been accepted” will appear on the website.
8. Order Notifications:
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- Order Receipt Notification: After placing your order, you will receive an email notification that your order has been received.
- Order Confirmation Notification: After receiving the order, we will confirm or decline it if we cannot fulfill it. If we confirm the order, you will receive an email indicating that the order is confirmed. From the moment you receive the order confirmation message, the sales contract between you and us is concluded.
For more details about concluding the sales contract, delivery, and other aspects of the order, as well as your rights, you can read in other sections of these Terms of Business.
4. When is the Sales Contract Concluded?
The sales contract between you and us is concluded when you receive a confirmation email regarding your order at the email address you provided. From that moment, all prices and other terms are fixed and apply equally to us and you as the buyer.
The sales contract consists of the order confirmation message along with these Terms of Business.
The order confirmation message is stored in electronic form on our server.
5. Payment and Invoice Issuance
You have two payment methods available:
- Payment via proforma invoice;
- Payment by credit or debit card.
Payment must be made no later than 24 hours after you confirm the purchase, or within 5 working days from the receipt of the proforma invoice in the case of payment by proforma invoice. If, for any reason, your payment for the items is not completed within 24 hours (or within 5 working days in the case of payment by proforma invoice) after receiving the order confirmation message, the sales contract will be considered terminated. We will notify you of this at your email address. We will begin processing the order and its delivery after receiving the payment.
The invoice for the completed purchase will be sent to your email address.
6. Order Processing and Gift Wrapping
Order processing and standard packaging are free of charge.
If you choose gift wrapping, the cost of gift wrapping is 3.00 EUR.
Delivery
7. Delivery and Collection of Items
Delivery of Items: We ship items as quickly as possible after the sales contract is concluded and payment for the items is completed.
We deliver orders only to addresses within Slovenia. Under no circumstances do we guarantee that items will be delivered within the usual expected delivery time. The stated delivery times are for informational purposes only.
Delivery:
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For orders over 100.00 EUR, delivery is free. For other orders, the delivery cost is 4.90 EUR.
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The estimated delivery time within Slovenia is usually between 1 and 5 working days, unless a longer estimated delivery time is indicated for specific products (in this case, the entire order will be delivered within that longer estimated timeframe).
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If the delivery service is unable to deliver the package and you wish to collect it at a pickup location of the delivery service or its partner, additional costs may apply for this type of delivery.
You can also collect your ordered items in person at our pickup location at Celovška cesta 181 C, 1000 Ljubljana, every Monday and Thursday between 9 AM and 4 PM, and every Tuesday, Wednesday, and Friday between 1 PM and 7 PM. You will need your order number and proof of payment for collection.
8. Our Right to Withdraw from the Contract in Case of Non-Collection of Items
Due to the nature of our items, as they are live plants, the time that elapses from delivery to collection of the order is crucial for maintaining the quality of the items.
If you do not collect the items upon delivery or attempted delivery, and you also do not pick them up within 72 hours from the delivery date at the delivery service’s pickup point, the delivery service will return the items to us, and we reserve the right to withdraw from the contract. We will notify you of our withdrawal from the contract via email. In this case, we will refund the amount of payments made (including the original delivery costs if you are returning the entire order), from which we may deduct the amount for any damage that may have occurred to the items due to their non-collection.
Returns
9. Your Right to Withdraw from the Contract if You Are a Consumer
If you are a consumer (i.e., a natural person who purchased an item for purposes outside your business or professional activity), you are entitled to the rights outlined in this section.
You have the right to notify us within 14 days from the day you receive or collect the item that you withdraw from the sales contract. If you ordered multiple items in one order, the withdrawal period begins on the day you receive or collect the last item. You do not need to provide a reason for the withdrawal. It is considered that you have submitted your withdrawal statement in a timely manner if you send it within the specified withdrawal period.
Notify us of your withdrawal from the contract with an unambiguous statement clearly indicating that you are withdrawing from the contract, sent to the email address Info@onlyplants.si. You may also use the form available here for your withdrawal from the sales contract, which you can send to the aforementioned email address.
In case of withdrawal from the contract, please return the received item by mail to the following address: ONLY PLANTS, Jera Tratar, s.p., Celovška cesta 181 C, 1000 Ljubljana, or return it in person to our pickup location at the same address.
You must return the item in the same condition as you received it, undamaged and in unchanged quantity, unless the item is destroyed, spoiled, lost, or its quantity has decreased without your fault. Until the moment of withdrawal from the contract, you must not use the items unrestrainedly but only to the extent necessary to inspect and test the items, which should be limited to what you could do in a physical store. If the value of the items has decreased due to actions beyond what is necessary to ascertain the nature, characteristics, and functioning of the items, you will be liable for such decrease in value.
The sold goods – plants – are living organisms, so they require special care and attention, which must be performed according to the instructions provided for each item on our website. Additionally, plants must not be exposed to significant fluctuations in their environment (e.g., temperature), and their condition in a specific environment should be regularly checked, with care adjusted accordingly (e.g., the amount of watering should be adjusted based on the humidity level in the air, which affects soil moisture). Plants should also be regularly inspected for the presence of pests and diseases, and in case of occurrence, you should promptly seek professional advice and take appropriate and safe measures for their control. The lifespan of the plant is essentially dependent on adherence to the instructions, so we warn you that you are responsible for any decrease in the value of the items resulting from improper care.
The packaging of the item upon return must be suitable for the nature of the goods. It is your responsibility to maintain the value of the items with appropriate packaging upon return.
The only cost you bear in relation to the withdrawal from the contract is the cost of returning the items. You must return the item no later than 14 days from the sent notification of withdrawal from the contract. It is considered that you have returned the item(s) in a timely manner if you send it before the expiration of the 14-day return period.
We will refund the payments made (including the original delivery costs if you are returning the entire order) as soon as possible, but no later than 14 days from the receipt of the withdrawal notification. We reserve the right to withhold the refund of received payments until we receive the returned item(s) or until you provide proof that you have sent the item(s) back.
If you purchased items that form a set, you can only withdraw from the contract for the entire set.
10. Material Defects Related to Goods
If you are a consumer (i.e., a natural person who purchased an item for purposes outside your business or professional activity), you are entitled to protection against material defects as outlined in this section.
When is a defect material?
A defect is considered material when:
- The item does not have the properties necessary for normal use or for trade.
- The item does not have the properties necessary for a specific use for which it was purchased, and this use was known or should have been known to the seller.
- The item lacks the properties and qualities that were explicitly or implicitly agreed upon or prescribed.
- The delivered item does not match the sample or model, unless the sample or model was shown only for informational purposes.
Items – plants – are living organisms that require special care and attention, which must be carried out according to the instructions provided for each item on our website. Plants should not be exposed to significant fluctuations in their environment (e.g., temperature), and their condition in a specific environment should be regularly checked, with care adjusted accordingly (e.g., the amount of watering should be adjusted based on air humidity, which affects soil moisture). Plants should also be regularly inspected for pests and diseases, and in case of occurrence, professional advice should be sought immediately to take appropriate and safe measures for their control. Consequences of improper or inadequate care of plants (such as changes in leaf color, wilting, rot, or dying due to pests) for which you are responsible do not count as material defects.
How is the suitability of the item checked?
The suitability of the item is checked against another flawless item of the same type and also against the manufacturer’s statements or the information provided on the item itself.
How to assert a material defect?
You can assert your rights regarding a material defect if you notify us of the defect within two months from the day you discovered it. In your notification of the defect, you must accurately describe the defect and allow us to inspect the item.
We are not liable for material defects that appear more than two years after the item was delivered to you. It is considered that a defect existed at the time of delivery if it appears within six months of delivery and is not due to improper care of the plants.
If you have properly notified us of the defect, you have the right to request that we:
- Repair the defect on the item or
- Refund a proportionate amount of the purchase price based on the defect, or
- Replace the defective item with a new flawless one, or
- Refund the purchase amount.
If the existence of the defect is undisputed, we will respond to your request as soon as possible, but no later than within eight days. If the existence of the defect is disputed, we will provide a written response to your request and explain our position no later than eight days after receiving your request.
11. Protection of Personal Data
We take the protection of your personal data very seriously. You can find all information about the protection of your personal data in our Privacy Policy.
12. Limitation and Exclusion of Liability
You are solely responsible for the accuracy and timeliness of the data you provide on the website, and we do not assume any liability for any consequences that may arise due to incorrect data.
To the fullest extent permitted by law, we are not responsible for the proper functioning of payment or data entry functions provided by third parties, and we are not liable for any costs or damages in this regard.
Regarding the offered goods and e-commerce services, we assume no responsibility toward anyone other than you. In relation to you, we are only responsible for direct damages that you incur if caused by gross negligence or willfully. Liability for indirect damages or other damages (such as indirect damages including loss of profit, loss of savings, or damage resulting from data loss), as well as damages caused by third parties, is explicitly excluded.
13. Applicable Law
These General Terms, the sales contract, and the relationship between you and us are governed by Slovenian law.
14. Complaints and Dispute Resolution
Complaints Procedure
We respect applicable consumer protection laws and strive to provide an effective system for handling complaints.
In case of any issues, please contact us via email at Info@onlyplants.si, where you can submit your complaint. The complaint handling process is confidential. We are confident that we can resolve your concerns, issues, or complaints quickly, efficiently, and amicably.
Out-of-Court Resolution of Consumer Disputes
ONLY PLANTS does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that you, as a consumer, could initiate under the Consumer Dispute Resolution Act.
As a provider of goods and services enabling online shopping in Slovenia, we publish an electronic link on our website to the platform for online resolution of consumer disputes (SRPS). The platform is available here.
15. Intellectual Property Rights
All content published in the online store Info@onlyplants.si, including design, photographs, texts, etc., is subject to copyright and other intellectual property rights of ONLY PLANTS or our partners. Without our explicit prior written consent, you may not reproduce, publicly display, or otherwise use them in any way.