{"id":251331,"date":"2021-12-20T06:44:32","date_gmt":"2021-12-20T06:44:32","guid":{"rendered":"https:\/\/onlyplants.eu\/faqs\/"},"modified":"2025-02-04T13:59:45","modified_gmt":"2025-02-04T13:59:45","slug":"faqs","status":"publish","type":"page","link":"https:\/\/onlyplants.eu\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.22.0″ _module_preset=”default” background_color=”#f9f9f9″ global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/onlyplants.eu\/wp-content\/uploads\/2024\/08\/bonsai-30.png” title_text=”bonsai-30″ align=”center” _builder_version=”4.22.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” header_font_size=”20px” header_3_font=”Abhaya Libre||||||||” header_3_text_color=”#3A3128″ header_3_font_size=”60px” hover_enabled=”0″ header_3_font_size_tablet=”60px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Frequently asked questions answered<\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Q:- How much is charged for shipping?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” background_color=”#f9f9f9″ custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

Shipping cost is dependent on destination country, size of your package and cost of ordered goods. Free shipping is available for orders over 100 .<\/p>\n

Estimate shipping cost:<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q:- How long will the delivery to my country take?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_margin=”||20px|||” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

\n
\n
\n
\n

The delivery time typically ranges from 1 to 7 business days, depending on your location and the specific items ordered. Please note that these timeframes are estimates and can vary. If any items have a longer expected delivery time, the entire order will be delivered accordingly. If you have any questions about your order’s status, feel free to reach out!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Q:- How can you guarantee my plants will arrive safely?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

We take great care in packaging our plants to ensure they arrive safely at your doorstep. Each plant is securely wrapped and cushioned to protect it from damage during transit. We also use specialized shipping methods that prioritize temperature control and minimize stress on the plants.<\/p>\n

Additionally, we monitor weather conditions and choose the best shipping options to prevent exposure to extreme temperatures. If you have any concerns or specific instructions regarding your delivery, please let us know, and we’ll do our best to accommodate them! Your satisfaction and the health of your plants are our top priorities.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Q:- My package arrived with damaged goods. What can I do?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

We\u2019re sorry to hear that your package arrived with damaged goods. Please follow these steps to resolve the issue:<\/p>\n

    \n
  1. \n

    Document the Damage<\/strong>: Take clear photos of the damaged items and the packaging.<\/p>\n<\/li>\n

  2. \n

    Contact Us<\/strong>: Reach out to our customer service team at info@onlyplants.si<\/a> within 14 days of receiving your order. Include your order number, a description of the damage, and the photos you took.<\/p>\n<\/li>\n

  3. \n

    Resolution Options<\/strong>: We will review your claim and offer a solution, which may include a replacement, refund, or store credit, depending on the situation.<\/p>\n<\/li>\n<\/ol>\n

    Your satisfaction is important to us, and we\u2019re here to help make things right!<\/p>\n

    [\/et_pb_toggle][et_pb_toggle title=”Q:- What countries do you deliver to?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

    we deliver to:<\/p>\n

      \n
    • Austria<\/li>\n
    • Belgium<\/li>\n
    • Croatia<\/li>\n
    • Czech Republic<\/li>\n
    • France<\/li>\n
    • Germany<\/li>\n
    • Hungary<\/li>\n
    • Italy<\/li>\n
    • Poland<\/li>\n
    • Slovakia<\/li>\n
    • Slovenia<\/li>\n<\/ul>\n

      [\/et_pb_toggle][et_pb_toggle title=”Q:- Is the invoice sent with the package?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

      We do not include the invoice in the package, we only send it to your order e-mail.<\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”Q:-I am looking for a specific plant that I can not find on the site. What can I do?” open_toggle_text_color=”#3A3128″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#3A3128″ toggle_icon=”||fa||900″ open_icon_color=”#3A3128″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.0″ _module_preset=”default” title_text_color=”#3A3128″ title_font=”Raleway|600|||||||” title_font_size=”15px” closed_title_font=”Raleway||||||||” body_font=”Raleway|300|||||||” body_text_color=”#3A3128″ body_font_size=”15px” body_line_height=”1.8em” custom_padding=”||30px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#c4c4c4″ global_colors_info=”{}”]<\/p>\n

      If you are looking for a specific specimen just let us know via e-mail info@onlyplants.si, we will do our best to find it for you! <\/p>\n

      [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      Frequently asked questions answeredShipping cost is dependent on destination country, size of your package and cost of ordered goods. Free shipping is available for orders over 100 . Estimate shipping cost: The delivery time typically ranges from 1 to 7 business days, depending on your location and the specific items ordered. Please note that these […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-251331","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/pages\/251331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/comments?post=251331"}],"version-history":[{"count":3,"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/pages\/251331\/revisions"}],"predecessor-version":[{"id":252832,"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/pages\/251331\/revisions\/252832"}],"wp:attachment":[{"href":"https:\/\/onlyplants.eu\/fr\/wp-json\/wp\/v2\/media?parent=251331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}